Refund policy

11.0 CANCELLATION POLICY

Luxe On Loan does not offer refunds for change of mind, sizing issues, or late cancellations. Size guides and measurements are available on request, but renters are responsible for selecting the correct size. 

  • Cancellations within 24 hours of booking are eligible for a refund only if the garment has not been packed or shipped.
  • Cancellations made 3+ days before the rental start date will receive store credit, unless the item has already been posted or picked up. Store credit is valid for 12 months.
  • Cancellations within 3 days of the rental start date are not eligible for a refund or store credit.
  • Pick-up orders cancelled within 48 hours of the event will incur a $15 fee, with the balance issued as store credit.
  • Refunds may be offered if Luxe On Loan cannot supply the garment due to irreparable damage or courier delays (not including last-minute bookings). In such cases, a refund, store credit, or swap will be provided.
  • Late bookings (placed within 3 working days of the event) are made at the renter’s own risk. No refund or credit will be given for delivery delays.

 

12.0 AGREEMENT OF THE TERMS

In renting with us, you have approved all of the terms and conditions.

Luxe On Loan reserves the right to update these terms and conditions at any time.

Renters are responsible for reviewing the latest version before renting.

For inquiries, contact us via:

Instagram: @luxeonloan.nz

Email: luxeonloannz@gmail.com

Thank you for choosing Luxe On Loan!