Shipping policy

2.0 POSTAL RENTALS – RETURNS & SHIPPING

2.1 Postal Rentals

Weekend rentals (Friday–Sunday) are dispatched at least two working days before your event date.

Late orders or delays due to back-to-back rentals will be communicated promptly through Instagram DM.

2.2 Postal Returns

Weekend rentals must be returned via post on the next working day (Monday) by 2 PM.

Weekday rentals (e.g., Wednesday) must be returned the following working day (Thursday).

Late returns incur a $20 daily late fee. If your delay prevents another booking from being fulfilled, you may also be liable for the replacement rental fee.

Returns must be made using the provided return bag to activate tracking. Drop boxes must not be used—failure to comply will result in additional charges.

2.3 Shipping Details

Orders requiring overnight delivery should be placed by 2 PM on Wednesday. Orders placed on Thursday or Friday may require a Saturday shipping upgrade.

We use NZ Post’s overnight courier service, with optional Saturday delivery upgrades.

While shipping times are estimated, they are not guaranteed. Rural addresses may experience delays.

Tracking details will be provided upon dispatch. Renters must monitor shipments and contact NZ Post directly at 0800 501 501 for any delivery issues.

2.4 Shipping Delays & Issues

Once dispatched, Luxe On Loan is not responsible for postal delays.

If delays occur due to NZ Post, this is an assumed risk of using postal rentals.

In the event of a delay, Luxe On Loan is happy to assist by contacting NZ Post; however, resolution is not always guaranteed.

For shipping concerns, contact NZ Post directly.

12.0 AGREEMENT OF THE TERMS

In renting with us, you have approved all of the terms and conditions.

Luxe On Loan reserves the right to update these terms and conditions at any time.

Renters are responsible for reviewing the latest version before renting.

For inquiries, contact us via:

Instagram: @luxeonloan.nz

Email: luxeonloannz@gmail.com

Thank you for choosing Luxe On Loan!